We currently deliver throughout the United Kingdom and aim to make receiving your gift hamper simple, reliable and convenient. Please check that the recipient’s name, delivery address and postcode are correct before completing your order.

Local Worcester Delivery

Free delivery is available to addresses within the following Worcester postcode areas: WR1, WR2, WR3, WR4, WR5.

Local orders are normally delivered within 1–3 working days. The free-delivery option will be applied when an eligible delivery postcode is entered during checkout.

Standard UK Delivery

A standard delivery charge of £4.95 applies to all other eligible UK postcodes.

Standard orders are normally delivered within 2–3 working days. Where tracking is provided by the courier, the delivery information will be sent to the email address supplied with the order.

Order Processing

Orders placed before 12:00 noon, Monday to Friday, will usually begin processing on the same working day.

Orders placed after 12:00 noon will usually begin processing on the following working day.

Orders placed during weekends or Bank Holidays will begin processing on the next working day.

Working Days

Our working days are Monday to Friday, excluding UK Bank Holidays. We do not normally dispatch orders during weekends or Bank Holidays, helping to prevent gift hampers from remaining unnecessarily in courier warehouses.

Delivery Times

Our 2–3-working-day delivery time is an estimate rather than a guaranteed delivery date. During particularly busy periods, adverse weather, Bank Holidays or circumstances outside our control, delivery may take slightly longer. If you need a hamper for a particular occasion, we recommend placing your order as early as possible.

Delivery Addresses

Please ensure that the recipient’s full name, complete delivery address and correct postcode are entered at checkout. We cannot guarantee that an address can be changed after an order has been prepared or dispatched.

We cannot accept responsibility for delays caused by incorrect or incomplete delivery information supplied with the order. Additional delivery charges may apply if an order needs to be redirected or resent.

Missed Deliveries

If no one is available to accept the parcel, the courier may leave it in a safe place, deliver it to a neighbour or arrange another delivery attempt. Please follow any instructions provided directly by the courier.

Alcohol Hampers

Some of our hampers contain alcohol. Alcohol may only be purchased by customers aged 18 or over and must be delivered to a person aged 18 or over.

The courier or local delivery driver may request valid photographic identification if the recipient appears to be under 25. Alcohol-containing hampers cannot be left with anyone under the age of 18.

Delays

We always do our best to deliver orders within the stated timeframe. However, occasional delays may occur because of circumstances outside our reasonable control, including severe weather, courier disruption or unusually high seasonal demand.

If your order has not arrived within the expected timeframe, please contact us using the details on our Contact page and include your order number.

Damaged or Missing Orders

Every hamper is carefully prepared and packaged before dispatch. If your order arrives damaged, contains a missing item or does not arrive, please contact us as soon as possible.

Please provide your order number and, where relevant, clear photographs of the damaged parcel and products so that we can investigate and help resolve the problem promptly.

Product Substitutions

On rare occasions, we may need to replace an unavailable product with a suitable alternative of equal or greater value. Any substitution will be selected carefully to maintain the quality and overall character of the hamper.

Questions About Delivery

If you have any questions about delivery, require help with an address or would like to discuss an order for a particular date, please contact us before placing your order. We will be happy to help.